For my part, I bought 2 soccer tickets (later found out at about x2 the price).
They were e-tickets, and were not sent.
I tried to contact Viagog, through the email provided in the Paypal exchange, through their site and lastly through Facebook. FB was the only time I got a response. They requested the Order number and then we heard nothing!
Why didn't I ring them? B/c I could not find a single Australian number to ring.
AND even more surprising and disgusting to me, is that this company is a 'corporate partner' of my own football club! They are the same for Collingwood FC! How can such a scam of a company have connections to 2 of our biggest sprting clubs in Australia and NOT even have a customer service number.
Do NOT buy tickets through these guys.
I have also written to the Richmond FC.