Wow is all I can say. Just got this today and am not sure what to think. I'm posting the contents here just so you guys can see.
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For those that have yet to hear (and we get phone calls & emails almost daily from those that haven't) Milsims Games is under new ownership - us!
The original Milsims Games went into liquidation at the beginning of this year. We've purchased the remaining assets from the liquidator and restarted the business in a new location with a renewed focus on communication and customer service. Yesterday we finally got control of their newsletter service - Yay!
We've been working on updating the website for a few months now, with thousands of man-hours worth of work still to do. Right now if something shows as 'in stock' you can be confident that it's on the shelf and ready to ship to you as soon as you place your order. We're still working our way through the remainder of the stock on our shelves to update the website stock on hand. So, every day you'll see more items become available for purchase!
Please feel free to drop us an email or give us a call with any questions you might have. Here are some answers to some of the most frequently asked questions so far:
Q. I placed (and paid for) an order with the old Milsims owners that was never supplied. Can I get it/my money back from you?
A. No sorry. We did not purchase the business as a going concern, so the liquidator is still responsible for the debts incurred by the previous owner. Their contact details are:
Contact Name: Mitchell Stewart
Direct email: ua.moc.fkp|trawetsm#ua.moc.fkp|trawetsm
We are offering to match the original pricing on unsupplied orders where we don't actually lose money - so if you can stomach paying for something twice please feel free to contact us. (Most people can't, and we completely understand!)
Q. I placed (but did not yet pay for) an order with the Old Milsims owners that was never supplied. Can I still get it?
A. Sure! Just email us the order number (you can still log into the website using your old details to check) and we'll see if we can source it for you. As long as we're not losing money supplying an old order we're happy to help out.
Q. Will you be selling Games Workshop products?
A. We sure will! We've just completed the account application process and will have stock arriving as of the first week in October. Everything on the website is still out of date but we'll be steadily updating things over the next few weeks. We will have a full stock of the best selling items and you will be able to special order anything else you need with a really quick turnaround.
Q. Will you be getting in (GMT, MMP, Academy Games, Decision Games) brand wargames soon?
A. We sure will! Our next container from the USA is due to us roughly 'November' and we plan to have it choc-full of board wargames. Lots of customers are sending us wish-lists we are collating for our opening order, you should too! We've already set up a new account with MMP and can confirm we will have their full range in this container - all of their currently available games & expansions are available for pre-order on the website now. Other manufacturers will follow as quickly as we can make contact and set up new accounts. The Milsims I grew up ordering from by mail-order was built on board wargames and it will continue to be an important part of our business for as long as I'm around!
Q. Will you be getting in Battlefoam products?
A. Yup! We're working to set up an account right now and plan to include a whole pile of special orders for customers in the November container.
Q. Do you have space for organised play?
A. We do, although currently it's full of boxes. Very soon however we'll have a good sized, air-conditioned room ready for people to play anything they like. If you're a local and would like to help us get a regularly scheduled night for your favourite game started, keep an eye out for when we start asking for organisers and players.
Q. Where is the store located now?
A. Our new address is:
9/31-37 Howleys Rd
Notting Hill VIC 3168
Ph: 03 9558 8009
Q. What are your opening hours?
A. We're expanding them all the time as staff get trained up and our store gets more organised, but as of this newsletter they are as follows:
Monday - Wednesday: 10am till 5pm
Thursday: 10am till 8pm
Friday - Saturday: 10am till 3pm.
If it's your first time in store remember to ask for 'the tour' as we love to show the place off!
We hope to hear from you all soon.
Address Phone Email Website
9/31-37 Howleys Rd
Notting Hill 3168
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